Return and refunds – Homfye

How do I Cancel an item purchased on Homfye?

• Cancellation in Case of Damage: In case if you receive a damaged or defective product, bring it to the notice of delivery personnel immediately at the time of delivery and report a complaint by raising a ticket at help center.
  Damage & defect will be assessed in 72 hours, and a solution will be provided. If, in the opinion of Homfye, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Homfye, to address the issue.
• Cancellation in case of Wrong Product: If the product does not comply with the specifications as per your original order, raise the issue immediately & report it by raising a ticket at the help center.
• Cancellation in case of Change in Requirement: You can cancel your order for any product within 24 hours of placing it, and a full refund will be initiated pertaining to the order. However, cancellation can only be done if the product is in production / pre-production stage. Cancellation is not possible after a product has been dispatched from the national/regional warehouse. Post the 24-hour window, no cancellation will be entertained.
• You must address or submit the damage/defect concern within 72 hours. Any queries for damage/defect will not be entertained once the timeline is breached.
• For fragile products, customers are requested to share an unboxing video in case of damage/defect.
• For more details, please get in touch with us at our customer care number or raise a ticket at the help center.

Return & Refund:

If you are eligible for any refund, the same shall be given to you as per the following guidelines:

• All refunds & replacement process initiation shall be subject to pick up of all cancelled items from your/customer’s premises.
• Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 days.
• Refund will be initiated via NEFT, cash or by the way payment was originally made.
• Depending on the orders, the processing charges might be deducted.

Warranties:

Our products come with 36 months* warranty period, which covers manufacturing/workmanship defects issues that occur during the warranty period. The warranty applies to furniture used under normal household conditions.

This warranty applies to the products purchased after 25th Feb 2023.

This limited warranty does not apply to the following:

• Normal wear and tear of the product over prolonged use
• Small cuts, scratches or damages due to wrong cleaning methods or impacts/accidents
• Damage caused due to incorrect installation/assembly by the customer
• Products that have been stored, assembled, or installed incorrectly, used inappropriately or cleaned using the wrong cleaning methods or cleaning products. (eg, upholstery furniture will lighten over time if it’s exposed to direct sunlight)
• Cracks developed due to the displacement of the product
• Decaying of wood due to consistent exposure to water
• In response to seasonal climate variations, solid wood will contract and expand throughout the life of the product, and it does not cover under the warranty section (for solid wood furniture).
• Joint lines, wood grains, or other issues related to the natural characteristics of wood are not defects and are not covered under warranty. In addition, any claim for seasonal splits or joints opening is limited to the warranty period from the time of purchase (for solid wood furniture).
• Upholstery fabrics such as seat covers have no warranty. For upholstery products, the warranty applies to the frame, and mechanisms, if any.
• Non-standard dry-cleaning procedures or the use of harsh chemicals.
• As per industry standards, unevenness of up to 5 mm is accepted widely due to differences in floor and surface levels. This is not covered in the warranty.

Warranty Contact

In case of any issues, please raise a ticket through the Help Centre, and we will resolve your query at the earliest.

Delivery:

Our delivery partner shall only deliver the product to the ground floor in the absence of a service lift in your apartment. (if applicable)

Extra charges applicable for weekend or specific time deliveries.

Once the order has reached your nearest delivery center and you fail to receive the products, we would hold the products for 10 days, after this time line, Homfye shall be free to charge for holding the products for longer.