Help Centre

Create Ticket

Want to raise a complaint or give a feedback?

FAQ

Order Tracking And Delivery

How to Track My Order?

Go to My Orders in your Homfye account to track your order.

What is the estimated delivery time?

The delivery time differs from product to product which is based on the in-stock availability or made-to-order and your delivery location. Moreover, please refer to the product details tab on individual product pages for estimated delivery timelines.

How can I change my delivery address?

Raise a ticket for that order and easily change your delivery address with the help of our support team.Within 24 hours of placing of order.

I am unable to check my order status or tracking what should I do?

If you’re not able to check your order status or tracking, kindly raise a ticket or contact our support team.

What should I do if I missed the delivery of my order today?

In case you missed the delivery, the logistic partner will try to deliver the product on the next business day and you will receive a call prior from our delivery team to schedule your delivery.

Payment & Invoices

What are the payment options which Homfye provides me?

At Homfye, you can shop with any of the following options:

Visa, Mastercard and American Express Credit Cards. Debit card with major banks.
Credit Card EMIs (Kotak, SBI, Axis, ICICI, HDFC, Citibank)
Wallets (Amazon Pay, UPI etc.)

Are there any EMI options available?

EMI Facility is available for all Axis, HDFC, HSBC, ICICI, IndusInd, Kotak, and standard chartered cardholders. The current EMI facility is available for 3, 6, 9, 12 month installments.
We also provide No-Cost EMI option which is provided uniformly on minimum order or cart value of Rs.10,000 and is available for 3 months tenure only.

Do you offer Payment on Delivery options (Cash / Card)?

No, we do not offer cash on delivery/card on delivery as payment options.

Frequently Asked Questions

What warranty does Homfye have for its products?

The warranty we offer differs from product to product, based on the materials used. For that, please refer to the warranty tab on individual product pages.

What can I do if my product is damaged?

First off all, apologies if that happens. If you notice that you are facing issues with your furniture, please feel free to raise a ticket.

How can I change my phone number or my shipping address?

In order to change your phone number or shipping address, please reach out to the customer support team through create a ticket at the Homfye help desk.

Help Centre

Want to raise a complaint or give a feedback?

FAQ

Order Tracking And Delivery

Payment & Invoices

Frequently Asked Questions

Have Any Question

Sign up & get 10% OFF on your first order use code " fIRST10 "

Company

Quick Links

Account

Sign up & get 10% OFF on your first order use code " fIRST10 "

Company

Quick Links

Account

Sign up & get 10% OFF on your first order use code " fIRST10 "

Company

Quick Links

Account